Terms of Service

 

I. ORDER CONFIRMATION

Decordinary will email the sales order confirmation within the day of purchase which will reflect the products purchased and the lead time. It is the responsibility of the customer to check if the product(s) purchased and lead time(s) are correct. Decordinary will not be obligated to fulfil the order if there are any discrepancies after 24 hours from the time of order.

II. DELIVERY

Please review the Delivery page to learn about how and when you will receive the products you purchased from Decordinary. Since the actual delivery of your order can be impacted by many events beyond Decordinary’s control once it leaves our facilities, Decordinary cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

III. PRODUCT INFORMATION

We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

In some cases, the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing.

We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error.

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.